To Route or not to Route?

To Route or not to Route?

Posted by Eddie Edora on Nov 16th 2022

Online shopping has become the normal way for people to purchase almost any item imaginable. It is both convenient to shop whenever you want, day or night, as well as a great way to read about other people’s experiences with the product you want to purchase. Yet, people often worry about their items being lost, stolen, or damaged while being delivered.

At jellybeet, we understand your concerns and try to make your online shopping experience with us as positive and trouble-free as possible. To help alleviate your worries, we now offer Route Package Protection.

Whenever you make a jellybeet purchase, just pay an additional 98 cents to acquire the Route Package Protection. You will then receive a confirmation email, which provides you with a Route ID number for the order, access to free visual package tracking, and instructions on how to file an issue through their Resolution Center if your order is lost, stolen, or damaged.

We are proud to partner with Route, the leader in package protection and tracking solutions. By selecting Green Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you, and we highly recommend you use Green Package Protection at checkout.

Route's Green Package Protection helps cover the following instances:

  • Shipping issues for packages marked "delivered" yet not received can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
  • Photos of the damaged item and packaging are required for damaged shipping issues.
  • Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order which is available when your claim is filed.

You will also be able to track your order in three different ways: via email, SMS notifications, or push notifications if the Route app has been downloaded on your phone.

So have peace of mind for less than $1. As always, all orders over $45 get free shipping (contiguous US).