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Frequently Asked Questions

Does jellybeet™ carry San-X original product?

Yes, all products on jellybeet.com are supplied by Aliquantum International Inc. (AQI), the exclusive distributor of San-X original brands to North America. Each item description will indicate if an item is San-X Original, or Official Licensed goods.

Does jellybeet carry exclusive products?

Yes, on special occasions jellybeet will feature exclusive products either purchasable through jellybeet.com or through jellybeet Rewards.

Are products on jellybeet.com authentic?

Yes, all products on jellybeet.com are original or authentic licensed goods, and will have a San-X or Amuse tag attached.  

What is jellybeet rewards?

jellybeet Rewards is a loyalty program with benefits such as:

  • 10% off first order upon program registration (an email containing a code will be sent)
  • Point accrual for every dollar spent, where points can be redeemed for free products or cash coupon codes. Must be signed in during checkout to receive points. 
  • Bonus points during birthday month.
  • Complimentary goodies with every purchase. 
  • Notifications on upcoming products, events, promotions, and more.

Must agree to the terms of agreement and be 13 years or above to enroll in the program. Must be subscribed to email notifications to be a jellybeet Rewards member.

What can I redeem with jellybeet reward points?

jellybeet reward points can be used to redeem gifts or coupons:

  • 100 Points = select gifts 
  • 200 Points = select gifts for $10 coupon code
  • 300 Points = $15 coupon code
  • 350 Points = select gifts
  • 400 Points = select gifts
  • 500 Points = $25 coupon code

For list of gifts and instructions to redeem, visit the jellybeet rewards page.  

What shipping options do you offer?

All orders over $45 qualify for free standard 3-5 business day shipping (48 contiguous states only). If your order is under $45, we offer a flat-rate of $7 for shipping, or you may choose to upgrade to FedEx Ground or 2nd Day Air. For orders to Alaska and Hawaii, FedEx 2nd Day is available.

Jellybeet also ships to Mexico and Canada with shipping options FedEx International Economy and FedEx International Priority.

Where are the products shipped from? 

All orders are shipped from Southern California.  

My promo code is not working. What can I do? 

Verify the promo code applies to the product.  For promotions on select items, the products will be listed on the promotions page.  If the item is not listed on the promotions page, then the code will not apply.  

If you believe your code is not applying in error, please reach out to us via our contact us form.  We'll be glad to help! 

Do you accept returns?

Yes, we accept returns and exchanges. For more details, please review our return and exchanges policy.

What forms of payment do you accept?

We accept PayPal and all major credit cards. We pass credit card data to Authorize.net in a PCI compliant manner and no credit card information is stored on our servers.

How secure is your shopping cart?

We use the latest standards to be PCI compliant. Our entire site is protected by a 256-bit key secure socket layer (SSL), which encrypts all data that you enter into any form on our site as well as any data that is loaded on your browser window. Any credit card information that you enter or store is passed to our credit card processor and stored there, where it is protected with even more layers of security, keeping your credit cards secure.